ZEISS Metrology Care Optical

Keeping precision precise

ZEISS Metrology Care Optical is our dedicated service portfolio for your optical measuring systems. With an unrivalled level of product knowledge that only the manufacturer of your measuring systems can offer, ZEISS can to provide a perfectly tailored range of service packages.From single- to multi-shift operation and from the metrology lab to production, the three packages comprise a series of services to match your requirements.
This cost-effective concept means you only pay for the scope of service you truly need.

Service Packages

Find out which product is right for you

ZEISS Metrology Care Optical – Essential

Key services for your optical measuring system

Our Essential bundle is ideal for cost-conscious operators who require only the minimum scope of service and are well-prepared to support their equipment during production – for example, if their utilisation level is low or backup systems are available.

The Essential package is organized as follows:

Included:

Calibration / verification

Remote diagnostics

Your benefits
Calibration / verification

Remote diagnostics

Cost-effective
ZEISS Metrology Care Optical – Standard

Comprehensive checks and outstanding flexibility

Looking for peace of mind that can be combined with other options? The Standard service package offers the flexibility you need. Secure all benefits our complete maintenance concept offers while adding your choice of optional services.

The Standard package is organized as follows:

Included:

Maintenance, including calibration / verification

Remote diagnostics

Optional:

Response Time

Response Time Plus

Warranty extension

Your benefits
Preventive maintenance

Remote diagnostics

Reduction of costs and repairs
ZEISS Metrology Care Optical – Advanced

Total coverage

For operators desiring a fixed cost of ownership and high uptime, we recommend our Advanced service package. Including all labor and spare parts, it ensures an entirely predictable service budget – with no unknown costs. Enjoy maximum performance and availability thanks to this bundle from ZEISS.

The Advanced package is organized as follows:

Included:

Maintenance, including calibration / verification

Remote diagnostics

Response Time

Repair and Spare Parts

Optional:

Response Time Plus

Your benefits
Contractually regulated Response Time

Flat-rate concept

Budget security and TCO plannability

Overview

The services available with each package

	Advanced	Standard	Essential	No Contract
Legal warranty for new machines / ZEISS Originals – single-shift operation	✓	✓	✓	✓
Warranty for new machines / ZEISS Originals – multi-shift operation	✓	✓	✓
Warranty extension for new devices from 1 to 2 years		º
Spare and wear parts	✓
Includes repairs	✓

✓ included º optional

	Advanced	Standard	Essential	No Contract
Initial telephone support	✓	✓	✓	✓
Remote Diagnostics	✓	✓	✓
Response Times for Remote Diagnostics	✓	º

✓ included º optional

	Advanced	Standard	Essential	No Contract
Calibration / verification of measuring system, including certification	✓	✓	✓
Preventive maintenance, incl. verification of measuring system	✓	✓
Response Time for on-site service	✓	º
Response Time for standard spare parts on-site	✓	º

✓ included º optional

	Advanced	Standard	Essential	No Contract
System analysis of optical measuring system	✓	✓
Review and updating of sensor head data	✓	✓
Check and adjustment of optical components	✓	✓
Functional analysis of measuring system	✓	✓

✓ included º optional

	Advanced	Standard	Essential	No Contract
Check and functional test of safety equipment	✓	✓
Check and review of electronic components	✓	✓
Inspection and maintenance of robot	✓	✓
Functional test and data backup	✓	✓
Check of pneumatics	✓	✓